In Learner finance > Finance process > Refund request, the created refund requests can be checked.
Video tutorial
Step-by-step instructions
To create a refund request, complete the steps below:
1. On the Refund request page, click Create.
2. In the Create refund request panel, select the payer and relevant billing. The available refund mode will be loaded and configurable in Refund details section.
*Note: The refund amount cannot exceed the amount of the original billing.
3. After filling in the information, click Submit.
*Note: The submitted request will be routed for approvals. Once it has been approved, the refund request will be processed accordingly by the Finance team.