In L3AP, in the following scenarios, refund items are automatically generated by the system:
•Fee adjustment after payment and results in excess payment
•MECT request refund evaluation fee
•Successful grade review
•Approval of course-mod exemption/credit transfer request
What is more, refund item status of eColl refunds is automatically retrieved and updated in the system.
In Learner finance > Finance process, click Refund item in the left navigation, and manage the refunds by the following approaches.
Video tutorial
If the refund recipient has outstanding fees to pay, admin can offset the unpaid fees from the refund amount.
On the Refund item page, to offset all existing refund items that can be offset, click Offset all above the table.
After confirmation, the system will perform offset against the bill with the earliest payment due date within each available item, and against subsequent bills with the remaining refund amount.
To offset billing from a specific refund item, follow the steps below:
1. Select the refund item to offset. The refund item with outstanding fee and are ready to refund can be found with the Refund item status and Has outstanding fee filters.
2. Click Offset.
3. In the Offset panel, select the billings to offset the refund from.
4. Click Confirm.