•Q1: How does the PSEA (Post Secondary Education Account) payment process work?
A1: Learners are required go to the payment summary and indicate that they wish to use their PSEA and attach the relevant documents (i.e. PSEA claim form). The payment collection record will be generated in L3AP to record the payment.*
Claims will be sent to MOE manually for them to process the payment. Once payment is processed on MOE's end, they will send an email to the OFN Student Finance team, to notify that the PSEA disbursement is complete. The PSEA payment status for each learner will then be manually updated on L3AP.
*Note: The PSEA payment is not processed in L3AP.
•Q2: What will happen if there are insufficient funds in the learner's PSEA account?
A2: The Finance Team will notify the course coordinator, who will in turn notify the learner. Separately, the Finance Team will edit the payment record to the actual amount that NUS can claim from the learner's PSEA. The learner will be required to use alternative forms of payment to pay for the outstanding amount owed.
*Note: The learner will not be enrolled to the course unless all outstanding amounts are fully paid before the course starts.